FREQUENTLY ASKED QUESTIONS
Q1: Where is the specific location and address of the Zasi factory?
Our factory is strategically located in the Ben Cat District of Binh Duong Province, Vietnam. It is approximately 55km from Tan Son Nhat International Airport (SGN), about a 2-hour drive.
Official Address:
Lot G1-G2, Zone B2, D9 St, Rach Bap Industrial Park, Binh Duong, Vietnam.
Q2: What is the current U.S. import duty rate for HTS Code 9403.40.9060?
Following the Presidential Proclamation signed on December 31, 2025, the tariff increase originally scheduled for January 1, 2026, has been officially postponed to January 1, 2027. Current import duties are categorized as follows:
- Wood Cabinets (HTS Code 9403.40.9060): Subject to a flat 25% tariff (this rate is not cumulative with reciprocal duties).
- Accessories (HTS Code 9403.90.7000): Items such as decor panels, moldings, and fillers are subject only to the 20% reciprocal duty.
For example, a product with an FOB value of $100 incurs a $25 duty. In summary: Cabinets = 25%, Accessories = 20%.
Stay Updated: These rates are valid through early 2027. Please follow our Zasi Blog for the latest industry updates.
Q3: What are the estimated ocean freight transit times and costs from Vietnam to the U.S.?
Transit times are calculated from the Estimated Time of Departure (ETD):
- West Coast: Approximately 22-28 days.
- East Coast: Approximately 38-45 days.
Please contact us with your designated Port of Discharge for a precise quote within 24 hours.
Direct Contact:
Email: andre.c@zasivn.com
WhatsApp: +84 070 327 8483
Q4: Do you offer DDP or Direct-to-Jobsite delivery services?
Supported by our robust logistics partnership with APEX, Zasi maintains a comprehensive network of agents across major U.S. ports and cities.
We offer full-spectrum shipping solutions to match your needs, including FOB, CIF, and DDP (Direct-to-Jobsite) services.
Simply provide your designated delivery location, and our operation center will generate a detailed freight cost breakdown within 24 hours. This transparency provides the critical data you need for precise project cost estimation.
Q5: What brand of paint and finish do you use?
To ensure uncompromising quality, Zasi utilizes 100% Sherwin-Williams industrial coatings for all our cabinetry.
This premium finishing process guarantees:
- Superior Color Consistency: Uniform output across different production batches.
- Anti-Yellowing Performance: Advanced UV resistance to maintain true color over time.
- Industry-Leading Durability: Exceptional resistance to stains, scratches, and daily wear, meeting the highest performance standards in the market.
Q6: How many RTA cabinet cartons fit in a standard shipping container? Which container size do you recommend?
For wholesale RTA orders, Zasi strongly recommends the 40′ High Cube (40’HQ) container as the most cost-effective option for shipping to the US.
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Why 40’HQ? We do not recommend the 40′ Standard (40’DC) as it holds roughly 15% less volume. While the 45’HQ is larger, we advise against it because dense RTA flat-packs often hit US road weight limits before filling the extra space, resulting in higher freight costs without the benefit of added capacity.
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Loading Capacity A 40’HQ typically offers 63-68 CBM of usable loading space.
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Estimated Carton Count Based on our Koville series packaging (1 carton for the door / 1 carton for the cabinet box), a 40’HQ holds approximately 1,200 to 1,400 cartons.
Q1: What are the benefits of becoming an authorized Koville dealer?
As a valued partner, you will enjoy:
- Competitive FOB pricing structured to maximize your profit margins.
- 24-48 hour rapid fulfillment on all in-stock Koville RTA products.
- Complimentary marketing assets, including the Koville Sample Door Suitcase, high-fidelity V-Ray renderings, and commercial-grade project photography.
- Full 2020 Design Catalog support, streamlining your design and quoting process.
Q2: What is the capacity and inventory level of the Vietnam warehouse?
Our Vietnam facility features a 100,000 sq. ft. warehouse with 35-foot high-bay storage, capable of holding a total of 150 x 40’HQ containers.
To ensure consistent supply, Zasi maintains a permanent standing inventory of 130 x 40’HQ of Koville finished goods within this facility, ready for immediate allocation.
Q3: Is there an inventory buyback policy if I exit the program?
Yes. We offer an Inventory Buyback Program at 70% of the FOB value (30% restocking fee applies). Terms:
- Customer is responsible for shipping to the nearest Koville warehouse.
- Applies to products stocked within the last 3 years.
- Products must be in original packaging and good condition.
- Must be an active product line currently sold in the receiving warehouse.
Q4: Do you offer discounts for showroom displays?
Yes. We provide comprehensive support:
- Display Discount: All showroom kitchen displays receive a 75% discount off Warehouse MSRP.
- Maximum Allowance: Total display support cap is up to $10,000.
- Container Rebate: A 5% rebate based on the total sales value per container, deducted from the invoice.
- Marketing Tools: Complimentary Koville Sample Door Suitcase.
Q1: Do you offer Private Label design and branding services?
Yes. Zasi boasts Vietnam’s premier OEM & ODM design capabilities. Our support includes AutoCAD for shop drawings, 2020 Design for layouts, and V-Ray for photorealistic renderings.
Our marketing team provides turnkey branding solutions:
- Professional website development and maintenance.
- Commercial-grade product photography studio.
- Social media management and ad content generation.
Q2: Do you have available production capacity for OEM orders?
Our facility is engineered for a max monthly output of 120 x 40’HQ.
Currently, the Koville Dealer Program utilizes approx. 80 x 40’HQ. This leaves a dedicated Open Capacity of 40 x 40’HQ per month specifically allocated for OEM & ODM partners.
Q3: What is the product development timeline?
- Multi-Family Projects: Design & Quote within 48 hours.
- Sampling: Custom samples matched and shipped within 10 business days.
- Ordering: Precise CBM calculations for load optimization.
- Production: Completed within 30-40 days (upon 30% deposit).
- Logistics: Seamless delivery via APEX Logistics partnership.
Q4: What are your capabilities for custom cabinet development?
Our supply chain integration allows for 100% customization:
- Sourcing of FSC-certified lumber.
- Integration with Blum hardware for European or high-end American styles.
- Sherwin-Williams finishing engineers enabling sophisticated techniques (White Wash, Glazed, Distressed).
Q1: What is your warranty policy and after-sales service procedure?
We stand behind our quality with a 1-Year Limited Warranty, effective from the original date of purchase.
Coverage:
This warranty covers any functional or structural defects arising from material or manufacturing flaws. Claims must be submitted within one year of purchase.
Resolution (Koville Line):
In the event of a verified quality issue with Koville products, we will coordinate with our nearest distribution center to expedite the return or replacement of finished goods, ensuring minimal disruption to your project.
Q2: Are your products compliant with U.S. market regulations and standards?
Yes. Zasi maintains rigorous adherence to international and U.S. domestic standards:
- Factory Certification: Our facility is certified under ISO 9001 (Quality), ISO 14001 (Environment), and ISO 45001 (Occupational Health).
- Health & Safety: All raw materials are fully compliant with CARB Phase 2 and EPA TSCA Title VI formaldehyde emission standards.
- Structural Integrity: Product construction is engineered to meet or exceed KCMA standards.
- Sourcing & Legal: We provide full Lacey Act compliance documentation.
- Vietnam Origin: Plywood and Rubberwood verified with Country of Origin certification.
- North American Hardwoods: White Oak and other species feature complete chain-of-custody traceability.
